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Customers

Tackling climate change will require all of us to work together. EDF Energy is pledging to significantly reduce its own carbon emissions. It is also part of our responsibility to help and encourage our customers to do the same. We think this will improve the quality of life for us all.

One way to tackle climate change and reduce CO2 emissions is to be more energy efficient and to reduce energy consumption. We can all take action to save energy and to use it more wisely. Cutting energy consumption is the surest way of reducing energy bills.

Our Customer Pledge. Lowering CO2 for customers.
					In addition to reducing CO2 emissions from our electricity 
					production by 60%, we will reduce the proportion of 
				CO2 arising from our customers’ energy consumption 
				by 15% by 2020. We will measure this by reference to Government-accredited carbon conversion indicators. 
				We will achieve this by offering a variety of products which 
				allow our customers to reduce the CO2 associated with their 
				gas and electricity usage. We will ensure that all our new offers are designed to help and encourage customers to use less 
				energy. We will build on the success of our award-winning 
				Read. Reduce. Reward scheme which rewards customers 
				for doing this. 
				In addition we will provide more information to our customers on their energy usage through installing intelligent metering and providing innovative ways to help them control their consumption.
				Subject to the Government’s continuing commitment to meet 
				its stated emissions reduction targets, we will go beyond what 
				is required of us by promoting highly efficient appliances, 
				micro domestic generation products and home insulation.

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