Strong governance is critical to the successful operation of our business.

It means being sure that what we say translates into good practice. Without governance, everything is just words on a piece of paper.

To ensure and support the delivery of our pledges, we are committed to identifying the associated risks and issues for our business and managing them robustly.

Our specially-developed tools and indicators will ensure that the objectives within this document are considered each time we undertake a new project.

We want to be held accountable for the commitments we are making here, and good governance is central to ensuring that our pledges are delivered. That is why we will report each year against these pledges with an independent audit of our progress.

We cannot do everything alone, and nor would we want to. We will consult widely to ensure we continue to address the issues our customers, and others, tell us are important. And we will engage with politicians and other opinion leaders to build support for our commitments and allow us to go even further where possible.

We will be at the forefront of the climate change debate in the UK. We will be open in our dialogue with our stakeholders and in our communications, and we will be answerable for the commitments we are making.